Help center
Quick guides, frequently asked questions, and how to reach us.
Popular topics
Import statements
Paste bank movements, upload CSV, or import the Excel template.
Plans and pricing
Compare Free, Pro, and Family or manage your subscription.
Privacy and export
Download your data as ZIP or request account deletion (GDPR).
Beta feedback
Tell us what to improve or report an issue.
Frequently asked questions
View all FAQ- Is it free?
- Yes. The Free plan includes accounts, transactions, and basic Learn. Pro removes limits and unlocks advanced reports.
- Do I need to link my bank?
- No. We do not use open banking in the MVP. Import Excel/CSV, paste from spreadsheets, or enter manually.
- Which currencies are supported?
- You can use USD, EUR, GBP, JPY, CAD, AUD, CHF, MXN and BRL. Reports convert to your base currency using available historical rates. COP, ARS, CLP and PEN are not available yet.
- Does the AI read my data?
- No. Artificial intelligence ships switched off and is not part of this launch; the product works fully without it. If you ever turn it on, we tell you exactly what gets sent first.
- Can I cancel Pro?
- Yes, from the Stripe billing portal in one click. You return to Free when the period ends.
Need more help?
Email us. During closed beta we aim to reply within one business day.
Support: support@praxelle.com