Refund policy
Last updated: July 2026
Pro and Family plan payments are processed by Stripe. This policy explains trials, cancellations, and refunds.
14-day free trial
New accounts include 14 days of Pro without entering a card. If you do not subscribe, no charge is made.
Subscription and billing
When you subscribe, Stripe charges the plan amount (monthly) on a recurring basis. You receive a receipt by email. Prices are shown in USD unless we indicate another currency at checkout.
Cancellation
You can cancel anytime from Settings → Billing → Manage subscription (Stripe portal). You keep paid-plan access until the end of the billed period, then return to Free.
Refunds
We do not offer prorated refunds for partial months once a period is charged. Exceptions: duplicate charge, billing error, or fraud — contact us within 14 days of the charge.
Consumer rights
If you reside in the EU/EEA, you may have withdrawal rights under applicable law. Digital service may start during the withdrawal period if you expressly request it when activating the subscription.
Issue with a charge?
Email us with the date and last 4 digits of the card:
support@praxelle.com